State Farm® Insurance Agent Glenn Waterhouse III
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Murama Andrew
December 23, 2025
5
out of
5
rating by Murama Andrew
"They are pretty good people."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Angela Emerson
December 22, 2025
5
out of
5
rating by Angela Emerson
"What an incredibly easy process this was for me! A big shout out to Steve, who was courteous, respectful, very quick in getting back to me, and who ultimately saved me half of what I was paying with my previous carrier, with the exact same coverage. Give him a try! You will be so glad that you did."
We responded:
"Thank you so much Angela!! Great to hear Steve was able to help you with your insurance needs and we really appreciate the great 5 Star Review!!!!!! Thanks again!!!!"
Katlyn Moncada
December 19, 2025
5
out of
5
rating by Katlyn Moncada
"We shopped around for home and auto insurance and Chad set us up with the best deal we could find. Very thorough in explaining everything to us as a first-time homeowner so there were no surprises. Happy to have found someone reliable in town to work with."
We responded:
"Katlyn, Thank you so much for the 5 Star Review and all your kind words! Great to hear Chad was able to provide a positive experience! Congratulations on your new Home!!!! Thanks again!"
Ajish Jose
December 16, 2025
5
out of
5
rating by Ajish Jose
"Worked with Chad Fye on switching the auto and home insurance policies to State Farm, everything went well and thank you for your help on getting a great deal for my family."
We responded:
"Ajish, Great to hear Chad Fye was able to help you and take care of your family with great coverage and pricing for your home and auto insurance! Thank you for the great 5 Star Review!!!"
Carrie Hill
December 11, 2025
5
out of
5
rating by Carrie Hill
"Steve Ball helped me save money on my auto policy! Easy process and thrilled to save money with even better coverage!"
We responded:
"Great to hear Carrie!!! Thank you for the great review and so happy that Steve was able to help you out with better coverage and savings! Thank you so much!"
Lee Ilse
December 11, 2025
5
out of
5
rating by Lee Ilse
"I shopped around for a better rate than what I was paying. I contacted Chad with State Farm. He enthusiastically assisted me in my needs was without trying to upsell me. The rates saved me far more than expected. After switching over, he followed up with me to make sure everything was going well. I would highly recommend State Farm for your needs."
We responded:
"Lee, Thank you for your business and the awesome 5 Star Review. I am so glad to hear Chad was able to help you out with your insurance needs. We greatly appreciate you taking time to share your positive experience! Thank you again!!!!!"
Pranati Patchigolla
December 10, 2025
5
out of
5
rating by Pranati Patchigolla
"Ashley Barron helped me process my renters insurance and she was wonderful to work with! She explained everything gracefully and was very easy to talk to."
We responded:
"Pranati, Thank you for taking the time to share! So happy Ashley was able to help you out! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Aaron Newman
December 3, 2025
1
out of
5
rating by Aaron Newman
"I find it absolutely disgusting you're taking zero responsibility and having zero empathy in regards to this person's situation. Its 2025 and soon to be 2026, you mean to tell me that State Farm doesn't have a system designed to automatically notify policy holders of policy changes? Freaking Netflix has that capability. Additionally, you are indirectly implying this is all her fault without actually saying it. "We sent a revised billing notice", to what, her old home address? Despite telling you and her new agent she's in the process of getting a divorce? Nah, your system has the capability of making notes in someone's account, you could've just as easily annotated this information, reached out "LIKE A GOOD AGENT WOULD", when there was a change to the policy. I would find it a little strange if another policy holder made changes to a joint account after prior notice they are in the process of separating, no? How naive do you have to be to just assume both policy holders would make decisions in the best interest of each other? Obviously, you're biased towards their ex, or you're sexist towards women. Like a bad neighbor, State Farm is not there, especially Glenn Waterhouse."
We responded:
"Thank you for your feedback. I am respectfully going to disagree with your assessment. I would be happy to discuss your concerns in person or over the phone. Please contact me at your convenience."
Caitlin Wilson
December 2, 2025
1
out of
5
rating by Caitlin Wilson
"I’m really frustrated with how my auto insurance situation has been handled by State Farm. Back in July, I notified the company that my husband and I were separated and I wanted to get off our shared auto policy. I was told that since the policies were bundled with our homeowner's insurance and I was still on the house, I would need to wait until our divorce was final. I did exactly that, but none of this was marked in my file. A couple of weeks ago, I went to another State Farm office in my new town and was told it would take some time to remove me from the policy, fine, I understood. But then today, I found out from said agency, that my now ex-husband changed the coverage on my car from full to comprehensive back in July. This is the car I still have a loan on and drive every day. When I raised this concern with an agent here at Glenn Waterhouse today, I was told that State Farm doesn’t notify both policyholders when changes like this happen. Honestly, I think that’s a terrible policy. My ex changed my coverage without informing me, and I was completely in the dark about it for over four months. I was told, “Well, he could’ve dropped your coverage altogether,” but that doesn’t make it okay to leave me driving around without adequate insurance for months. I’m really disappointed with the lack of communication and the way this situation has been handled. It’s not the kind of service I expect from an insurance company."
We responded:
"Caitlin, I understand your frustration that the policy was changed and some coverages on your policy was removed by your former spouse during your separation. I am sorry to hear you found out about this when moving to a new office in your new town. Without upfront letting us know you have any concerns about your account, specifically a car, or certain policy that needs to be noted that you need to be called immediately if any changes are made, with contact instructions to contact you we would not be questioning or calling our insureds when a insured makes any changes on an account since they are both listed and have access and authority to make changes. We have no record of this on your account. When we get notified about divorces, until the divorce is generally final, the process to continue insurance while both people are either on a Title or Mortgage, is to keep both listed on the policies with both having permissions to make changes on an account unless otherwise communicated by both persons to do something different protecting both interests. Albeit you may have informed our agency of your initial separation, again without notification request if any car changes or insurance changes are made, please reach out immediately via phone call, email or in writing informing us we don't get involved with the divorce and can only hope during the divorce our policy holders only make changes that are in the best interest of both persons covered. On any policy change, we don't require both named insured to call into our office for verification since both are listed with permissions to make changes. State Farm also sent out a revised billing notice showing the decrease in premium which should alert something may have changed on your account. Again, I understand you were frustrated to learn of the policy change, I hope you can understand how our office handled the car change. Thank you for expressing your concerns. I will reach out to you regarding your other accounts and would be happy to discuss any other concerns you may have. Regards, Glenn Waterhouse. "
Dominic M
September 30, 2025
5
out of
5
rating by Dominic M
"Ashley N Barron helped me immediately with my Insurance, didn't have to wait. Was able to get my issue solved quickly and without hassle."
We responded:
"Thank you Dominic! Appreciate the great review and so glad that Ashley was able to assist you with your insurance needs! "
C T (CT20)
September 19, 2025
5
out of
5
rating by C T (CT20)
"We just signed up but it was a great experience. Steve was responsive and helped us every step of the way to get the same coverage at a better rate than our previous provider quickly without rushing or missing any of the important details. Highly recommend!"
We responded:
"Thank you so much for the Awesome 5 Star Review!!!! I am glad Steve was able to assist and provide a positive experience and we appreciate your recommendation!!!! Thanks Again!!!"
Curtis Long
September 17, 2025
5
out of
5
rating by Curtis Long
"Quick response time and friendly, helpful staff."
We responded:
"Curtis, Thank you for the Great 5 Star review! We appreciate the opportunity to work with you on your insurance needs!!!!"
pat ryan
September 17, 2025
5
out of
5
rating by pat ryan
"I had an amazing experience at the State Farm in Johnston. Steve was incredibly helpful. Not only did they save me significant money, but they were fast efficient and friendly. I would definitely recommend."
We responded:
"Thank you so much for your kind words about Steve and our agency! Awesome 5 Star!!!!! Thank you for the opportunity to help you with your insurance! We appreciate you!"
Brenda Frankford
August 17, 2025
5
out of
5
rating by Brenda Frankford
"Steve Ball helped me add additional coverage to my Condo-Home owners ins quickly and efficiently!! Thank you Steve for your personalized help and compassionate care I so appreciate it."
We responded:
"Thank you Brenda!!!! We appreciate the great review and so glad Steve was able to help you with your insurance needs. Thank you so much for your business!!!!"
Blake Acri
August 6, 2025
5
out of
5
rating by Blake Acri
"Always a great experience! Scott, Tara, and Ashley are always easy and great to work with!"
We responded:
"Thank you Blake! Appreciate the great review! Thank you for your buisness and the opportunity to help you with your insurance needs!"
Libertad Democracia
August 1, 2025
3
out of
5
rating by Libertad Democracia
"le falta más protocolo de insumos como refresco a los clientes"
Pearl Bennett
July 25, 2025
5
out of
5
rating by Pearl Bennett
"Steve Ball was my agent, and he helped me navigate getting new insurance after my previous one nearly tripled. He was very informative and precise on how much my car and home insurance would cost. He answered all my questions clearly and reworded some if I still didn't understand. I hope to continue with State Farm for a while and I hope I never have to make a claim"
We responded:
"Thank you Pearl for the great 5 Star review!!! I am happy to hear you had a great experience working with Steve in our agency! We look forward to working with you for a very long time! Thank you so much!!!!"
Carlos Polanco
June 24, 2025
1
out of
5
rating by Carlos Polanco
"Shout out to Chad for prioritizing his commission check over the customer's real basic needs."
We responded:
"Thank you for taking time to leave us a review. We apologize for any frustration you experienced with your insurance plan. Your feedback is important to us. Please contact me at your earliest convenience to discuss your concerns. Thank you!"
Tracey Dickenson
June 5, 2025
5
out of
5
rating by Tracey Dickenson
"Best insurance agent I have ever dealt with. Always does what he says, when he says. Entire office is great. I highly recommend these guys. Especially Chad!!"
We responded:
"Thank you Tracey! We appreciate your kind words and the opportunity to work with you! Thank you for the great review!!!!!!!"
Tania Thibeault
June 5, 2025
5
out of
5
rating by Tania Thibeault
"Thank you Ashley for your excellent service. You are most helpful and cooperative. I enjoy dealing with you on my insurance.”"
We responded:
"Thank you for the great review!!!! We appreciate you and the opportunity to work with you on your insurance protection plan! Thank you so much!"
Nita Ball
May 20, 2025
5
out of
5
rating by Nita Ball
"Better coverage and a lower rate thanks to Steve!"
We responded:
"Nita, Thank you for the great review!!! Glad Steve was able to better assist on your insurance coverage and prices. We appreciate your kind words!"
Ashleigh Frew
May 20, 2025
5
out of
5
rating by Ashleigh Frew
"Great company and service!!"
We responded:
"Ashliegh, Thank you for your kind words and 5 Star Review. Thank you so much!!!!"
Yinami Oisha
May 20, 2025
5
out of
5
rating by Yinami Oisha
"👍🏾"
We responded:
"Yinami, Thank you for the 5 Star Review! We appreciate such a great rating! Thank you!!!!!"
Mike Brown
May 13, 2025
5
out of
5
rating by Mike Brown
"Very helpful and gave us great rates! Well done!"
We responded:
"Mike, Thank you for the 5 Star Review!!!!! We appreciate it and thank you so much for the opportunity to assist you with your insurance needs!!!! "
Denise Kopaska
April 1, 2025
5
out of
5
rating by Denise Kopaska
"I had questions regarding my policy and Steve Ball was able to explain the details in a way that I could easily understand. He was very pleasant and helpful which I greatly appreciated."
We responded:
"Denise, Thank you for the great review and so glad to hear Steve was able to assist you with your insurance questions. Thank you so much!!!"