State Farm® Insurance Agent Glenn Waterhouse III

"I find it absolutely disgusting you're taking zero responsibility and having zero empathy in regards to this person's situation. Its 2025 and soon to be 2026, you mean to tell me that State Farm doesn't have a system designed to automatically notify policy holders of policy changes? Freaking Netflix has that capability. Additionally, you are indirectly implying this is all her fault without actually saying it. "We sent a revised billing notice", to what, her old home address? Despite telling you and her new agent she's in the process of getting a divorce? Nah, your system has the capability of making notes in someone's account, you could've just as easily annotated this information, reached out "LIKE A GOOD AGENT WOULD", when there was a change to the policy. I would find it a little strange if another policy holder made changes to a joint account after prior notice they are in the process of separating, no? How naive do you have to be to just assume both policy holders would make decisions in the best interest of each other? Obviously, you're biased towards their ex, or you're sexist towards women. Like a bad neighbor, State Farm is not there, especially Glenn Waterhouse."

"I’m really frustrated with how my auto insurance situation has been handled by State Farm. Back in July, I notified the company that my husband and I were separated and I wanted to get off our shared auto policy. I was told that since the policies were bundled with our homeowner's insurance and I was still on the house, I would need to wait until our divorce was final. I did exactly that, but none of this was marked in my file. A couple of weeks ago, I went to another State Farm office in my new town and was told it would take some time to remove me from the policy, fine, I understood. But then today, I found out from said agency, that my now ex-husband changed the coverage on my car from full to comprehensive back in July. This is the car I still have a loan on and drive every day. When I raised this concern with an agent here at Glenn Waterhouse today, I was told that State Farm doesn’t notify both policyholders when changes like this happen. Honestly, I think that’s a terrible policy. My ex changed my coverage without informing me, and I was completely in the dark about it for over four months. I was told, “Well, he could’ve dropped your coverage altogether,” but that doesn’t make it okay to leave me driving around without adequate insurance for months. I’m really disappointed with the lack of communication and the way this situation has been handled. It’s not the kind of service I expect from an insurance company."

"Ashley N Barron helped me immediately with my Insurance, didn't have to wait. Was able to get my issue solved quickly and without hassle."

"We just signed up but it was a great experience. Steve was responsive and helped us every step of the way to get the same coverage at a better rate than our previous provider quickly without rushing or missing any of the important details. Highly recommend!"

"Quick response time and friendly, helpful staff."

"I had an amazing experience at the State Farm in Johnston. Steve was incredibly helpful. Not only did they save me significant money, but they were fast efficient and friendly. I would definitely recommend."

"Steve Ball helped me add additional coverage to my Condo-Home owners ins quickly and efficiently!! Thank you Steve for your personalized help and compassionate care I so appreciate it."

"Always a great experience! Scott, Tara, and Ashley are always easy and great to work with!"

"le falta más protocolo de insumos como refresco a los clientes"

"Steve Ball was my agent, and he helped me navigate getting new insurance after my previous one nearly tripled. He was very informative and precise on how much my car and home insurance would cost. He answered all my questions clearly and reworded some if I still didn't understand. I hope to continue with State Farm for a while and I hope I never have to make a claim"

"Shout out to Chad for prioritizing his commission check over the customer's real basic needs."

"Best insurance agent I have ever dealt with. Always does what he says, when he says. Entire office is great. I highly recommend these guys. Especially Chad!!"

"Thank you Ashley for your excellent service. You are most helpful and cooperative. I enjoy dealing with you on my insurance.”"

"Better coverage and a lower rate thanks to Steve!"

"Great company and service!!"

"👍🏾"

"Very helpful and gave us great rates! Well done!"

"I had questions regarding my policy and Steve Ball was able to explain the details in a way that I could easily understand. He was very pleasant and helpful which I greatly appreciated."

"Great experience!!!!"

"Keegan was amazing to work with! We were in a bind with insurances and switching and he worked quickly to get us a quote. He answered all of our questions and we look forward to having State Farm as our insurance!"

"Nick was very helpful and knowledgeable. He gave us the information and quotes we needed quickly, and he followed up to ensure we were taken care of. He was very friendly as well. Definitely recommended."

"Our experiences with State Farm has been excellent. Their staff has always be very professional, knowledgeable and friendly. We have always had prompt and excellent service!!"

"The customer service of this office is amazing; they are always willing to help and answer any questions or issues I have had. My agent used to be Scott, but he either retired or moved on. Scott has always been super helpful, personable, friendly, and a guy who was on your side to help with anything he could. I recently reached out to Scott's number for help with switching a policy I have to a new location, and Keegan Simons answered; Keegan was awesome the few times we spoke! Very personable and went the extra mile like Scott would to explain everything and offer further clarification in areas I needed it. I highly recommend this office as they have always taken care of me, treated me well, and went the extra mile."

"Very customer focused."

"Very helpful. Made the whole experience easy and quick."